Terms of Service

1. What is CrewKPI?

CrewKPI is a software platform that helps home-service businesses manage their operations, including customer relationships, scheduling, team management, and payment processing. We provide tools to run your business more efficiently.

When you use CrewKPI, you're using our software to manage your business. We are not a bank, payment processor, or financial institution. We facilitate payments through Stripe, a trusted third-party payment processor.

2. Your Account

To use CrewKPI, you need to create an account and provide accurate information about your business. You are responsible for:

• Keeping your account information up to date
• Maintaining the security of your account password
• All activity that happens under your account
• Ensuring you have the right to use any data you upload to CrewKPI

You must be at least 18 years old and have the authority to bind your business to these terms.

3. Payment Processing

CrewKPI uses Stripe Connect to process payments from your customers. Here's what you need to know:

• Stripe handles payments: When customers pay you through CrewKPI, Stripe processes the payment, not CrewKPI.
• Funds go to your bank: Money from customer payments goes directly to the bank account you connect through Stripe. CrewKPI never holds your money.
• Stripe's terms apply: By using payment features, you also agree to Stripe's terms of service.
• Fees: Stripe charges standard processing fees (typically 2.9% + $0.30 per transaction). These fees are set by Stripe, not CrewKPI.

To accept payments, you'll need to complete Stripe's onboarding process, which includes identity verification and connecting your bank account. CrewKPI facilitates this process but does not control Stripe's requirements or decisions.

4. Your Data and Content

You own all the data and content you upload to CrewKPI, including customer information, job records, and business data. We use this data to provide the service to you.

You grant CrewKPI a license to use, store, and process your data to:

• Provide and improve our services
• Process payments through Stripe
• Send you important service updates
• Comply with legal obligations

We do not sell your data to third parties. See our Privacy Policy for more details.

5. Service Availability

We work hard to keep CrewKPI running smoothly, but we can't guarantee it will be available 100% of the time. We may need to perform maintenance, updates, or address technical issues.

We reserve the right to modify, suspend, or discontinue any part of the service with reasonable notice when possible.

6. Subscription and Billing

CrewKPI is a subscription service. Your subscription automatically renews unless you cancel. You can cancel at any time through your account settings.

If you cancel, you'll continue to have access until the end of your current billing period. After that, your account will be deactivated and you may lose access to your data.

We may change our pricing with 30 days' notice. Price changes will apply to your next billing cycle.

7. Acceptable Use

You agree to use CrewKPI only for lawful business purposes. You may not:

• Use the service for any illegal activity
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Use the service to harm, threaten, or harass others
• Reverse engineer or attempt to extract our source code

We reserve the right to suspend or terminate accounts that violate these terms.

8. Limitation of Liability

CrewKPI is provided "as is" without warranties of any kind. We do not guarantee that the service will be error-free or uninterrupted.

To the maximum extent permitted by law, CrewKPI is not liable for any indirect, incidental, or consequential damages arising from your use of the service.

Our total liability is limited to the amount you paid us in the 12 months before the claim arose.

9. Changes to These Terms

We may update these terms from time to time. When we make significant changes, we'll notify you by email or through the service.

Continued use of CrewKPI after changes means you accept the new terms. If you don't agree, you should stop using the service and cancel your subscription.

10. Contact Us

If you have questions about these terms, please contact us: