Privacy Policy

1. Introduction

At CrewKPI, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it.

By using CrewKPI, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Your name and email address
• Your company name and business information
• Billing information (processed securely through Stripe)

Business Data

When you use CrewKPI, we store the data you create, including:

• Customer information and contact details
• Job records and service history
• Team member information
• Financial data (invoices, payments, expenses)
• Any other information you choose to upload

Payment Information

For payment processing, we work with Stripe. Stripe collects and processes:

• Bank account information (for payouts)
• Business verification documents
• Payment transaction data

CrewKPI does not store credit card numbers or sensitive payment information. This is handled entirely by Stripe, which is PCI-compliant.

Usage Information

We automatically collect information about how you use CrewKPI:

• Log data (IP address, browser type, device information)
• Feature usage and interaction patterns
• Error reports and performance data

This helps us improve the service and fix issues.

3. How We Use Your Information

We use the information we collect to:

• Provide the service: Process your data, manage your account, and deliver features
• Process payments: Facilitate payments through Stripe Connect
• Improve the service: Analyze usage to make CrewKPI better
• Communicate with you: Send important updates, support responses, and service notifications
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations: Meet regulatory requirements and respond to legal requests

We do not sell your personal information or business data to third parties.

4. How We Share Your Information

We share your information only in these limited circumstances:

Stripe (Payment Processing)

When you enable payments, we share necessary information with Stripe to set up your account and process transactions. Stripe's privacy policy applies to how they handle this data.

Service Providers

We work with trusted service providers (like hosting, email, and analytics services) who help us operate CrewKPI. These providers are contractually required to protect your data and only use it for the services we've requested.

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of CrewKPI, our users, or others.

Business Transfers

If CrewKPI is acquired or merged, your information may be transferred as part of that transaction. We'll notify you of any such change.

5. Data Security

We take security seriously and use industry-standard measures to protect your data:

• Encryption in transit (SSL/TLS) and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers and infrastructure

However, no system is 100% secure. You should also take steps to protect your account, such as using a strong password and not sharing your login credentials.

Payment data is handled by Stripe, which is PCI-DSS Level 1 certified—the highest level of security certification for payment processors.

6. Your Rights and Choices

You have the right to:

• Access your data: View and download your information through your account
• Update your data: Edit your account information and business data at any time
• Delete your data: Request deletion of your account and data (subject to legal retention requirements)
• Opt out of marketing: Unsubscribe from promotional emails (service emails will still be sent)

To exercise these rights, contact us at privacy@crewkpi.com or through your account settings.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services to you. If you cancel your account, we may retain certain information for:

• Legal compliance and record-keeping requirements
• Dispute resolution
• Enforcement of our agreements

Payment records may be retained longer as required by financial regulations.

8. Children's Privacy

CrewKPI is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

CrewKPI is operated in the United States. If you're using CrewKPI from outside the U.S., your data may be transferred to and processed in the U.S.

By using CrewKPI, you consent to this transfer. We take steps to ensure your data is protected regardless of where it's processed.

10. Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we'll notify you by email or through the service.

The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: